Overview

Title: Customer Service Representaive
Work Location: Woodridge, IL, 60517

Note:
Candidates must be open to 10 hour shifts from any time ranging from Mon-Fri, 1 day a weekend from 7am-5pm, 8am-6pm or 9am-7pm
Shifts can vary based on call volume, i.e. 8-hour days when volume is low, 12-hour days when volume is high, but the general shift is 10 hours
Shifts will be assigned on first day and 10-hour shifts will start on the 3rd day of work
Description:

A high-volume call center representative that will be efficiently answering general claim inquiry calls; our representative will also be identifying and directing escalated customers’ concerns to proper teams for timely resolution while providing an outstanding and compassionate customer experience. Duties include but are not limited to:
Perform clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.)
Contact customers on newly established property claims
Accept inbound inquiry calls from customers on existing property claims
Retrieve, print, fax, or mail supporting documentation to vendors or others as directed
Provide back-up for any support functions in the office
Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Complete all necessary forms, logs documents into the system, and routes them to the appropriate parties
Job Qualifications:
High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
Good organization skills with timely follow-up skills
Good oral and written communication skills
Knowledge of Excel and Word
Performs routine tasks of basic complexity under general supervision
For More Information:
Rishikka Jaiswal
[email protected]
703-889-6585


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