The Graphic Systems Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver solutions for workflow, consultative services, remote monitoring, color standardization and G7 implementation, pressroom products, CTP, proofing, digital printing, wide format and more. FUJIFILM also manufactures and distributes Sericol inks and is a leader in the development of UV inks for the screen printing, narrow web, and large format digital printing industries.
The Customer Specialist will report to the Customer Specialist Supervisor and be responsible for ensuring effective sales order management through order/credit processing, product inquiries, consumables sales quotations, resolving customer issues and overall order fulfillment through phone, email or fax. This position will navigate and communicate through multiple business systems and departments and serve as a single point of contact for Fujifilm Sales Managers and customers.
Builds and maintains effective relationships with customers
Maintains integrity of systems and sales order management, including pricing, contact information, product set ups, and web-order information
Resolves customer issues via phone, email, or chat relating to back-orders, delivery information, and other order fulfillment duties, such as processing customer consignments
Manages back-orders, and gathers and communicates delivery information and other issues that directly impact customer order fulfillment
Assesses customer needs and makes product or order enhancement recommendations, utilizing value-add techniques
Maintains customer information, customer preferences, and communicates opportunities and potential sales leads to the appropriate sales teams within Salesforce.com
Under direction of the Fujifilm Sales Managers, produces timely consumable quotes based on customer pricing targets and historical data, and distributes other sales data to educate customers about features and benefits of products
Performs proactive engagement within assigned customer base in effort to assess needs and conduct follow-up activities
Remain current on printing industry trends through methods agreed upon by manager
Other related duties as assigned by manager
High School diploma, GED, or equivalent work experience
3 or more years of customer service experience
Ability to work within a team structure
Strong organizational skills
Ability to learn and retain product information as it relates to the printing industry
Necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
Knowledge of CRM and SAP preferred
Knowledge of Salesforce.com preferred
Quality of work
Quantity of work
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.