Netchex seeks a Client Service Representative.
Who we are looking for?
Ambitious, collaborative, and driven individuals determined to provide a high-quality level of service to our clients as a resourceful and talented problem-solver.
Individuals with a knack for technology and who possess remarkable written and oral communication skills.
Candidates with at least 2 years of customer care experience. A desire to work in a culture of continuous learning and development a plus.
A superstar with a proven ability to effectively train others and maintain a positive attitude in stressful situations.
Must be able to work Monday – Friday 8:00 am – 5:00 pm (occasional over-time may be available).
What will I be doing?
Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests.
Act as a company expert to effectively communicate and provide guidance concerning basic payroll and HRIS functions to our clients.
Maintain a payroll production schedule and ensure each client submits payroll as scheduled.
Timely and accurately process payrolls that have been submitted by the Netchex client base.
Train Netchex clients on how to utilize various areas of the Netchex application
Training may include, but is not limited to, scheduling a web conference, providing guidance over the phone, sending the client instruction documents, guiding the client to self-service portals, and creating detailed instruction documents
Ensure professional skills are continuously improved by actively participating in internal/external development opportunities.
Coordinate with various departments within Netchex to ensure client requests are handled appropriately and in a timely manner.
Provide creative solutions to accommodate client needs.
Assist other members of the Client Service Team as needed.
Assist other members of other departments as needed.
Record client interactions in Salesforce.
Performs other duties as assigned.
Attention to detail
Strong problem-solving skills
Ability to multitask
Ability to work with people of various backgrounds, beliefs, education level, and communication preferences
Minimum of two years experience in Customer Service/Retail or Bachelors Degree
Competent in Microsoft Office
Competent in online applications
Provide solutions for client questions/challenges
Accurately and timely process payrolls submitted; effectively maintain payroll schedule
Accurately and timely responds to client inquiries; maintain an accurate record of all client interactions
Progress in the understanding of the Netchex application and basic payroll and HRIS functions
Effectively train clients and colleagues
Educate clients on new and existing products/services
Increase number of clients and amount of revenue supported
Be a team player / maintain a positive attitude