As the Customer Operations Specialist, you will work closely with the Customer Service & Compliance team to service all order management and compliance needs of our clients.
Principal Duties and Responsibilities (Essential Functions**):
Ensure consistent, reliable and timely responses to customer inquiries and/or issues
Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner
Understand, interpret and maintain Federal & State laws for Beer, Wine & Spirits
Manage all state registrations for licenses, label registrations and distributor appointments
Maintain Federal and State tax reporting for Beer, Wine & Spirits and making tax payments
Review sales order data for compliance accuracy
Communicate effectively and professionally with both Federal/State divisions
Issue invoices, enter and pay bills using MRP software
Organize multiple customer accounts for submissions, renewals and monthly filings
File tax claims and refunds
Maintain and track registrations for multiple customer accounts
Work with internal team to provide pricing quotes and availability status to customers on raw materials and finished goods
Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy
Receive and process raw material and finished good orders within MRP software, while ensuring accuracy of input data
Coordinate customer pre-payments for raw material orders
Organize and coordinate raw material and finished good shipments to ensure on-time order fulfillment and cost efficiency, while ensuring integrity of compliance with alcohol regulations
Report to customers on order and shipment status on a regular basis
Coordinate receipt of proper documentation for shipments, receipts, and other transactions. Follow-up on issues and discrepancies with shipments
Communicating effectively and professionally to customers and coworkers
Participate in customer meetings as needed
Utilize MRP software and systems effectively and Participate in the BevSource EOS/Traction Process
Other duties as assigned
Qualifications & Skills:
Bachelor’s degree in business or technical discipline or equivalent
3-5 years minimum of applicable experience is preferred
Customer service mindset with strong interpersonal and communication skills
Energetic and enthusiastic with a strong desire to learn
Hard-working with a strong work ethic
Strong desire and passion to help people
Ability to build relationships with clients, partners and coworkers
Strong MRP software and computer skills
Ability to work with a sense of urgency in a fast-paced environment
Strong organizational skills and attention to detail
Knowledge of alcohol industry terms and processes is preferred
Ability to interpret and understand state and federal laws

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