Job Title: Customer Service Representative
Hours: Monday-Friday, 8am-5pm
Pay: $17-$20/hr DOQ
Location: Eden Prairie
General Purpose of Job
The Customer Service position requires an enthusiastic individual who can listen to customer service issues and then offer solutions to each problem. This individual is charged with being an integral part of the customers experience with the company and it is required that a high level of service is given to each customer’s needs. This position also requires a high level of interaction with co-workers from other departments and other branches.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Answers incoming customer calls & assists walk-in customers regarding quotes, orders, delivery, product troubleshooting and other general customer concerns.
Responsible for maintaining a high level of professionalism with customers and builds a positive rapport with every caller.
Enters quotes and orders into order entry in a timely and an accurate manner to ensure the customer receives their request in a timely manner and to ensure the plant receives their work orders within set timelines.
Calculates and enters any fabrication changes into each order.
Requests quotes & orders from vendors as needed (Trac-Rite, Cookson, etc.,).
File office paperwork in a timely manner (orders, bill of ladings, etc.).
Processes RGA’s, Warranties and Documentation in a timely manner and in accordance with company polices.
Contributes to a spirit of cooperation and teamwork within and between all departments company wide – provides assistance as needed with a can do attitude.
Identify, recommend and implement opportunities for continuous performance and process improvements.
Demonstrate and uphold Company Values: Service, Quality and Integrity.
Skill, Competency, and Experience Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Two (2) years of customer service experience required, preferably in a building products related field.
High school diploma / GED required. Associate degree in a business related field preferred.
Excellent computer skills required, including experience with Microsoft Office programs (i.e. Word, Excel). ERP experience preferred.
Strong verbal and written communication skills required with all levels of responsibility in an organization including external customers, business owners and vendors.
Ability to remain professional and courteous with customers at all times.
Ability to create and build strong relationships with customers.
A high level of attention to detail, organization and follow-through skills.
Excellent time management skills and ability to manage multiple priorities and work within established deadlines.
Ability to read and interpret documents such as invoices, statements, job-specifications and architectural drawings..
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Demonstrated sound judgement, problem solving and decision-making in difficult and stressful situations.
Strong customer service (internal and external) focus.
This position operates in an office environment and has frequent exposure to a manufacturing environment. The position routinely uses standard office equipment such as computers, phones, copiers, fax/scan machines and file cabinets. While performing the duties of this job, the employee may be exposed to moving mechanical parts, heat and stress.
This position may require minimal overnight travel.
How to apply:
Please apply in person at our Bloomington Office or you can shorten your time in our office by applying online at www.atlasstaffinginc.com. If you have a resume available, be ready to submit your resume when you apply.
We accept applications Monday – Friday from 10:00 am -4 pm, or by appointment.
Atlas Staffing Inc. – Bloomington
1310 W 98th St
Bloomington, MN 55431