Overview

We are seeking a Customer Service Representative (Healthcare Industry) to join our growing team! You will be responsible for helping customers by providing product and service information!

Responsibilities:
Responsible for positive customer interactions
Processing orders
Handle customer inquiries and complaints
Provide information about the products and services
Resolve pricing and/or billing issues
Mostly incoming calls (about 60-80 a day)
Some outbound follow up calls (10-15 a day)
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
?Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Must be detail oriented
Proficient with MS Windows & MS Office
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
*We offer competitive salary and a benefits package including 401 (K).


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