Customer Service Representative- Bachelors Required
Healthcare Administrative Professionals – are you ready to give your career a boost by bringing
your talents and expertise to some of the nation’s top health insurance companies? Let Medix
partner with you to give you the edge you need!
Do you want to be a part of an industry that is expected to grow by 18% over the next 8 years?
Medix has a great career opportunity for you! We are partnering with a global fortune 15
Healthcare managed organization that offers Healthcare Representatives a stable work
schedule with competitive pay and benefits! Let Medix partner with you on your job search!
Job Summary : Advocates are in a call center environment and serve as the 1st point of contact byanswering inbound calls from customers. Our customers are calling in regards to their Employee Assistance Program/Behavioral Health, Substance Abuse benefits, or claims inquiries.
Pay: $17 – $19hr
Responsibilities of the Intake Care Senior Representative role also include:
? Multi-tasking;listening,typing,taking notes,maneuvering through different systems we utilize,
paying attention to the queue
? Registering customers in the intake system, opening case files for documenting
? Ability to deescalate callers and being able to appropriately address sensitive issues with callers
? Assisting customers with requests for services, verifying eligibility for the requested service, and
addressing other issues complex in nature
? Educating customers with respect to parameters of services and benefits design
? Providing customers with names and phone numbers of nearest clinicians according to contract,
clinical specialty, and/or geographic need
Job Requirements of Intake Care Senior Representative
? Bachelor’s degree in mental health field OR psychology/social work related field required.
? All shifts will start working the 10:30-7:00pm schedule, except during initial training. Training
Schedule Mon-Fri 8:30-5
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare Scientific, and Information Technology industries.
Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the
jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or
direct hire positions, we can help you to find the meaningful and gratifying work that you've been
looking for. Let Medix be your partner as you move your career forward. Contact us today!
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits
Program. Should you elect to enroll, there are three levels of medical coverage to choose from,
supplemental dental plans and term plans as well as the option to enroll your spouse and/or children.
You can select the best combination that best suits your needs.
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your
eligibility period and enjoy:
? Minimum Essential Coverage (MEC) plan
? Two different fixed indemnity plan add-ons
? Major Medical Plans, including 1 HSA Plan
? Short-term disability
? Life and AD&D
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