Customer Care Center Supervisor – Henderson, Nevada
hours per week
Nevada State Bank , a division of Zions Bancorporation, N.A. is currently accepting applications for the Customer Care Center Supervisor located in Henderson, Nevada.
The qualified candidate for this position will have the skills and experience necessary to:
+ Be responsible for the day to day supervision of call center agents that receive incoming calls and provide customer service.
+ Plan, direct, supervise and evaluate work flow.
+ Coordinate work activities to impact and achieve the call service levels expectations to meet operational requirements.
+ Recognize and recommend operational improvements.
+ Assist agents to troubleshoot and resolve issues.
+ Monitor performance of staff members according to established monitoring standards.
+ Be responsible for the development and training agents.
+ Write and conduct performance reviews.
+ Interview and hire new employees.
+ Handle employee relations issues including verbal warnings, standard written warnings and terminations.
+ Provide input to determine and allocate the department budget and resources.
+ Perform other duties as assigned.
+ Requires a college degree in business, administration or related field and some call center, bank operations or other directly related working experience.
+ A combination of education and experience may meet qualifications.
+ Supervisory experience required.
+ Knowledge of call centers, bank operations and customer service processes and procedures.
+ Capability to do the work of the group.
+ Ability to set and maintain high quality work standards and goals.
+ Solid leadership skills and ability to build team cohesiveness.
+ Must be able to deal effectively with people, both internal and external clients.
+ Strong time management, organizational, problem resolution and communication skills.
+ Proficiency in Microsoft Word, Excel, Access, Windows/DOS, screen navigation.
Nevada-Henderson-NV – Anthem Village Branch
May 23, 2019
Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. – 5 p.m. MST.
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