TouchPoint Contact Centers, Inc. was founded to give businesses an alternative to the traditional call center outsourcing companies. At TouchPoint, we believe that low attrition, world class service and true customer focused management is not only achievable but is the only way to run a contact center. We have created a business model that changes the game for contact centers we pay our associates better, we deliver better services, we take better care of our clients. It’s not a paradox it’s TouchPoint.
Job Title: Customer Care Professional
Location: Henderson, Nevada
Shifts Currently Available: Monday-Friday & Tuesday-Saturday
Full-time: 9am 6pm, PST
Hourly Wage: $14.00/hr., plus bonus
32 hours of PTO, Benefits after 90-days for full-time employment
Great Opportunities for advancement; get in on the ground floor and grow your career with us!
As a Customer Care Professional, you will be responsible for providing exceptional customer relations support for our online Financial Services client. A Customer Care Professional is not a call center agent, your role is not only to help our client’s customers with issues they encounter, but to make every customer’s experience with support an exceptional one. As a Customer Care Professional, you will demonstrate a true passion for serving customers while resolving their issues. Customer Care Professionals will respond to client emails and live chat interactions with professionalism and care (on occasion, a phone call to clients may be needed).
Provide timely responses to client emails, chats, and phone calls when/if needed
Approach issue resolution with efficiency, empathy, and professionalism
Ensure client files are accurate and updated
Ensure all interactions are held with the highest level of confidentiality
Demonstrate a true passion for serving customers and resolving issues
Strong written and verbal communication skills
3-years customer support experience required, preferably in an online interactive setting
Ability to defuse client anxiety through exceptional customer service techniques/skills
Ability to think critically and apply problem-solving skills to resolve issues
Must be self-motivated, act independently, and know when to escalate issues
Experience supporting clients with financial services and/or stock market data is a plus
Experience working within the confinements of regulations and compliance guidelines is a plus
Must be legally authorized to work in the U.S.
Must be a resident of Clark County
Must have a high school diploma or, equivalent
Must have a minimum of 3-years in a customer support role
Must successfully complete/pass an on-line assessment
Must successfully pass a background check
Must successfully pass a drug screening check
Must successfully pass a finger printing check
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