Overview

Are you looking for longevity with a company that has a history of success? Do you have what it takes to be a member of a successful Call Center team who takes pride in finding the right product, for the right client, at the right time? We are accepting applications for our position located at our corporate office in the Outbound Call Center. The working hours are Monday through Friday from 8:00AM to 5:00PM. The ideal candidate will have the skills and experience necessary to; Perform outbound sales and service calls to prospective and existing bank clients. Be responsible for expanding client base by sourcing new relationships and cross-selling bank products and services to new and existing relationships. Maintain a regular calling program making 30 calls on business and/or consumer prospects in order to generate high quality, new client acquisitions, and achieve production goals. Be responsible for handling customer inquiries and problems as needed. Assist clients with product offerings, selection, loan application processes and opening accounts (if needed). Generate qualified referrals while following operational procedures and adhering to all regulatory and compliance requirements. Provide support to business unit personnel as needed. Assist with department projects and tasks as needed. Assist with other duties as assigned.We are looking for a candidate to bring to the table; 3 years of financial institution experience, preferably in inside sales, branch banking, and services, customer service or other directly related experience. (Combination of education and experience may meet job requirements). 2 years call center experience within the banking/financial services, customer service or other directly related experience Advanced knowledge of sales, customer service, retention skills and banking products and services. Strong customer service, problem resolution and communication skills, both verbal and written. Ability to use a variety of computer software. Ability to cross sell bank products. Initiative and ability to recognize opportunities. Knowledge of various computer software including Salesforce, Excel and Word. High School Diploma or equivalent. What we will offer YOU is… Competitive Pay Paid Training, Vacation and Holidays Generous Benefit Options 401k Matching AND MORE!


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