Veritext is the global leader in legal litigation and deposition solutions. We provide the most skilled court reporters, advanced technology and unmatched service to help our clients achieve successful outcomes. Our national scale enables us to provide consistent and reliable delivery anytime and anywhere.
Providing our Clients with exceptional service is the foundation of our business. In this position, you will be responsible for responding to inquiries and providing our clients with state of the art products and services that will meet their needs. If you enjoy assisting clients and have good problem solving skills, this immediate opportunity might be a fit!
Primary responsibilities include:
Professionally answer phone calls and respond to e-mails from clients regarding scheduling of depositions, status of transcripts, as well as providing our clients with information on our products and services to meet their needs.
Utilize our priority software in managing client needs and ensuring all services are scheduled as required.
Maintain call center database to ensure accuracy of information.
Have FUN doing what you love to do…service the client
Requirements & Skills:
Minimum 2 years working in the client service field with knowledge in the court reporting, legal or insurance field
Experience in a call center preferred
Customer service oriented with strong interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner
Detail oriented, organized and dedicated professional
Proactive and motivated with good problem solving skills
Proficiency in Microsoft Office is required
Degree or related field experience.
Veritext considers applicants for all positions without regard to race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical c ondition or handicap, or any other legally protected status. Veritext maintains a “zero tolerance” for child abuse and/or substance abuse. Criminal background check and other federal or state screenings for child abuse will be conducted. Screening tests for alcohol and illegal drug use may be required before hiring and during employment.
Veritext offers a competitive compensation program and an excellent benefits package for qualified employees which includes medical, dental, vision, 401(k) plan with company match, Short & Long Term Disability coverage, Life Insurance, seven paid Holidays and Paid Time off programs.