Customer Service Representative (Scheduler)
Pay rate: $14.00 – $15.00/hr
Full time with benefits in 90 days
Position Summary
The Customer Service Representative is responsible for completing all scheduling, reschedule and cancellation requests for all closing orders. This position will work directly with signing agents, our clients and their borrowers to coordinate the events as assigned.
Essential Duties and Responsibilities
Customer Service Representative will be scheduling assignments between signing agent, borrower, and clients
Follow client-specific scripting call dialogue
Communicate with closing teams regarding all Unscheduled Closings, Title not Cleared files to obtain approval to schedule
Meet company production, fee, and turn time standards as set forth by department Manager
Customer Service Representative will manage incoming scheduling emails
Complete requests for reschedules and cancellations
Customer Service Representative will handle incoming calls from signing agents, borrowers, and clients regarding scheduling
Establish and maintain relationships with Inspire signing vendors and clients
Address vendor payment questions/issues as necessary
Customer Service Scheduler will open communication with closing team members and post-closing auditors
Track and report daily work to team leader
Cross train in Vendor Management and Signing Only to provide coverage during peak times
Answer incoming phone calls that roll to Vendor Hotline queue
Cross trains in scanning and shipping functions to assist when volume warrants.
Attend Inspire training sessions as assigned
Customer Service Representative will maintain proficiency in eConnect system as applies to scheduling and partner relations.
Act as a leader within the company
All other duties assigned
High school diploma or equivalent
1-year customer service experience
Must possess good organizational skills
Strong multi-tasking abilities in a fast-paced environment
Excellent written and verbal communication skills
Proficient with MS Office and office equipment

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