We are seeking a Customer Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities will include, but not be limited to:
Help drive and reach sales goals through guest interactions including tire and service sales
Build guest relationships and ensure guest satisfaction through understanding their needs
Understand and be able to describe all warranties, advertising, and promotion of products and services
Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
Make recommendations to guests based on manufacturing recommendations
Promote self-development by utilizing Company provided training tools
Maintain a clean and safe work and guest area
Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
Prior guest service experience
Valid driver s license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
High School Diploma or GED
Previous Automotive Guest Service experience
Previous Tire Sales experience
Strong work ethic; independently motivated to produce results with limited influence from others
Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
Ability to review, analyze, and interpret information, identify problems, and make decisions
Ability to read, understand, and follow procedures and guidelines
Depending on location, our stores may be open 7 days a week from 7am-8pm, which may include weekends and some holidays
Commitment to following established safety policies and procedures