The CSI Companies is actively seeking a Customer Care Representative for our client located in the Lincoln, RI area.
The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.
We are looking for someone who is available to work the following hours:
Mon- Fri 8:30 am – 5 pm
As a Customer Care Specialist you will be heavily involved in Call Center interactions including inbound/outbound calls.
Will be involved in non-payment issues along with third party resolutions.
Will have interactions with patients/physicians. Involved with prescription fulfillment and mail order facility under the direction of the pharmacist
Customer service through telephone and email
Order initiation and review
Data entry
Third party resolution
Payment handling
Communicate with offsite fulfillment center(s)
Support field pharmacy operations
Customer issue resolution
Doctor calls
Support specialty programs.
Verifiable High School diploma or equivalent
Effective verbal and written communication skills
Demonstrates attention to detail
Willing and enthusiastic about trying new approaches
Familiar with web site/e-mail applications and applicable MS Office applications
Must be flexible and adaptive to change in order to support operations
Excellent attendance and punctuality
Previous experience as Pharmacy Technician
Medical background or retail experience

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