Rhode Island based company is seeking a Client Service Representative specialist to join their busy team. This Client Service Representative will need to ensure that all administrative needs are promptly addressed by responding to Project Coordinator’ requests, orders, questions and concerns.
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships in person and/or over the phone.
Client Service Representative Responsibilities:
Accurately enter customer sales orders, quotes and returns
Entry of customer purchase orders, verify pricing and product availability, then follow through to ensure on time delivery.
Receive inbound calls and respond to calls as appropriate
Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
Create and maintain customer accounts using the CRM database
Perform administrative duties, reports and special projects associated with Customer Support
Client Service Representative Requirements:
2 years’ work experience in Customer Support
Impeccable Attention to Detail with Strong Organizational Skills
Exceptional Communication Skills, both verbal and written
Effective Team Player with the ability to Work Independently
Proficient in MS Office Suite
Prior experience in a manufacturing environment, a plus
Knowledge of ERP software systems, a plus
Send resume to apply for immediate consideration.
City Personnel is an Equal Opportunity Employer (EOE).