Nielsen is known for our work in TV and Radio Ratings. Since 1923, we have studied consumers in more than 100 countries. We give a complete view of trends and habits worldwide on what people watch, listen to and buy.
Being a Nielsen Field Representative allows you to make your friends with boring jobs jealous and work with the best because no company in the world knows more about consumers than Nielsen. That means you never stop learning because our world is your classroom.
The Nielsen Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule including evenings and weekend hours. Field Representatives are available to take customer calls and are responsible for maintaining a designated customer base of up to 100 Nielsen Families/Households.
What does a Field Representative do?
Field Representatives build and maintain relationships with Nielsen Families/Households and educate Panel Members on the proper use of our equipment. Field Representatives install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements – Mobile, Online, and TV.
Establish and maintain long term relationships with assigned Nielsen Families/Households
Install Nielsen measurement equipment in newly assigned Nielsen Families/Households
Drive to selected homes within a designated territory, using company-provided vehicle
Identify problems and troubleshoot data/equipment
Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data
Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory
Accurately collect and report demographics and audience information using Nielsen proprietary software
Educate and coach Panel Members on proper operation and usage of Nielsen equipment
Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others
The successful candidate will possess the following qualities: Position requires bending and lifting television sets.
Ability to work in non-traditional schedule, including evenings and weekends
Strong technical skills which may include: previous experience with consumer electronics. software systems and networking knowledge
Superior customer service skills and ability to connect with Nielsen Families
Ability to work in a team environment
Excellent organizational/time management skills
Minimum High School Diploma/GED with 2-5 years equivalent work experience
Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications
Must have a valid Driver’s License and satisfactory driving record
Technical diploma, Certificate of Completion, Associate’s degree or military experience is a plus
Bilingual language skills are a plus
What does the benefits package include?
Our comprehensive benefits package is effective day 1 of employment. That’s right– We provide you with full benefits on your first day of work. We are happy to offer you various health and well-being benefits, unlimited career potential, top-of-the-line training, paid time off, and a company car to just name a few.
Extensive paid sales training program. May require travel in various markets for training – lodging and transportation included
Competitive compensation that includes annual base salary, performance-based bonus plan Company car, including insurance, gas, and maintenance
Tablet, home printer, and cell phone with your monthly talk and data service provided
401(k) Plan with company match and Employee Stock Purchase Program
Paid time off to encourage time for you to find balance, rest, and re-energize
And many other outstanding employee benefits