The Miner Corporation is an industry leading service and equipment solutions provider with branch based operations across the country. Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.
The Miner Corporation is looking for a Customer Service Representative to join our team and meet the demands of our growing business.
The office location is in Providence, Rhode Island.
This is a full-time, hourly paid position.
The CSR provides assistance to the Service Professionals and other office personnel. They also order parts, track projects in the field, assist in selling of preventative maintenance plans to customers and follow-up on marketing leads. This position will work with our sales and service teams to follow-up on equipment sales and ensure that training is scheduled.
Payroll – Log and track the Service Professionals’ time and bonuses, office time and bonuses, marketing time, bonus and mileage
Track the Pay on Performance Board updates/monthly bonus sheets
Billing – Customer Invoices and Warranty Information
Invoicing – Envelopes and Enclosures
Month end reports
Mail distribution and returned mail
Incoming Service Orders and quotes
Purchase Order Receiving – ID job material, tag it and stage it
Purchasing – New Vendor set up, material receiving, communicating to the field, pricing and ETA
Requests for I-9, tax information, insurance information
Office Supplies – Order supplies and marketing materials
Minimum 2 years’ experience in a customer service environment
Proficiency with computers and Microsoft Office, particularly Word and Excel.
Solid understanding of customer specifics and rates.
Exceptional people and communication skills.
Exceptional communication skills, oral, written and listening.
Represents a high energy level and is a demonstrated self-starter.
Able to adapt to a high growth, high change environment.
Disciplined, strong organizational and multi-tasking skills.
Team player – works well with others
Strong work ethic and very detail-oriented
High School diploma or GED required.
Must be able to remain in a stationary position up to 80% of the time (sitting).
Able to move about an office environment to access equipment and files.
Constantly operates machinery such as: Computer, Computer Keyboard, Calculator, Company Telephone System, Cell phone and other like devices.
Will have repetitive movement of both hands.
Vision requires eyesight sufficiently strong enough to permit extended close work and normal color perception.
Hearing and speaking in order to exchange information.
Frequently communicates by phone, email, text or in person. Must be able to exchange accurate information.
May access and/or move office equipment and paper files up to 25 pounds (i.e. faxing, printing, making copies, etc.).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions is included.
Compensation and Benefits
At Miner we believe Our People are what make us great and so we take great care of Our People! Miner has an industry leading Compensation and Benefits program to include:
Benefits start on your first day at Miner!
Miner will pay for training!
Training and Continuing Education Program
Medical, Dental and Vision Coverage
Company Paid Life Insurance and Disability Coverage
Paid Vacation and Holidays
*Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Miner Corporation considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.