Assurant helps people protect what matters most to them! We provide specialty protection products and related services to safeguard against risks. We build solutions to meet customer’s needs and serve customers and clients in the Unites States and select worldwide markets. All employees are dedicated to the same goal: Working with integrity, innovation and dedication so that customers are happy they chose Assurant when it matters most!
Assurant is currently looking to hire a*Billing/Sales Specialist*. Be a part of a hard-working team that likes to have fun while delivering outstanding world class service! Support the organization’s extended warranty contract business by helping to resolve customer’s billing questions, processing payments and creating opportunities to protect major appliances and consumer electronics.
_Essential Duties and Accountabilities_*
* Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.
* Professionally resolve customer questions or concerns relating to contract billing and contract maintenance.
* Actively listen to customer’s needs and concerns to provide successful solutions to ensure the customer feels supported and valued.
* Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.
* Strive to meet and exceed department metrics and business goals.
* Adhere to all company policies and procedures
* High school diploma or GED
* 6 months previous customer service experience
* Able to work an 8 hour shift/40 hours a week/between the hours of 6:00 am – 6:00 pm
* Available to work some Saturday hours as needed
* Excellent customer service and communication skills
* Ability to make good decisions and adapt to change
* Strong work ethic
* Sales aptitude
* Positive attitude
* Basic Computer Skills
For thirty-five years*Assurant Solutions*has been there to protect consumer finances, possessions and peace of mind. Today, Assurant Solutions is a global leader in keeping consumers connected to their digital lives. With operations in 24 locations and 13 countries, the company’s global team of over 5,000 employees are dedicated to delivering the best customer service experience anywhere in the world. That’s why industry leading mobile carriers, manufacturers, retailers, financial institutions, vehicle dealers and funeral homes choose to partner with Assurant Solutions. From mobile devices to major appliances, from cars to computers, Assurant Solutions helps protect what matters most. Visit us at assurantsolutions.com, follow us on Twitter @AssurantMatters or like us on Facebook.
**Job:** **Customer Service*
**Title:** *Contact Center Assoc I*
**Location:** *SD-Rapid City*
**Requisition ID:** *57565*