Overview

If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Customer Service team at Instep you can combine these natural strengths with your tech-savvy skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.
Responsibilities:
As a confident, professional individual with a rich understanding of Telecommunication technology and services, you will:
Deliver the ultimate customer experience
Create a welcoming and exciting environment
Introduce customers to the product, and promote service exploration
Ensure customer’s needs are met in a timely manner
Quickly and completely resolve customer issues
Deliver the ultimate one-on- one coaching experience to customers as you demonstrate product and accessory functionality
Demonstrate and educate them on a variety of technology solutions
Sell solutions and process customer applications
Contribute to the overall health and performance of our office by supporting daily business operations
Qualifications:
Are you a good fit for the Customer Service Representative Position? A 2-year degree or at least 1year of relevant work experience is preferred for this position.
Full time positions also require flexible schedule availability including evenings and weekends.
Additionally, the following skills and attributes will be integral to your success:
Excellent communication skills
Comfortable presenting to small and large groups
Passionate about teaching others
Passionate about technology
Resourceful
Motivated to learn
Comfortable in a fast-paced, dynamic environment
Exceptional relationship-building skills
Professionalism and poise


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