Overview

Title – DO NOT EDIT: Customer Service Associate II
Department: 0031 – Electrical & Lighting
Location #: 1627
Job Description: Position Description Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Job Requirements CSA Sales Floor: Requires morning, afternoon and evening availability any day of the week. Weekend/Holiday Team: Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays. Weekday Team: Requires morning and afternoon availability Monday through Friday during peak day hours. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimum Qualifications 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information. Preferred Qualifications Associate’s Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden). 1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. 1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. 1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden). 1 year experience working in any department at a Lowe’s retail store.
Job ID: 1602315BR
Employment Type I: Regular
Line of Business: Store
Job Category: Customer Service
City: North Little Rock
Region: LOWE’S REGION 12, ST. LOUIS, MO
Employment Type II: Part-Time
Job Posting Title: Customer Service Associate II
Zip Code: 72117
State: AR
Location Name: N. Little Rock, AR
Location Address: 4330 East Mccain Boulevard
EEO Statement: Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.


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