Customer Services / Inside Sales Representative

The Opportunity
Goodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customer’s inquiries or complaints regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adherence to the organization’s policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

Sales Representative – Inside
Sells the organization’s products and services by calling prospective and established customers. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May travel to customer location to follow-up, make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careers.daikincomfort.com, and submitting your resume.

May include:

Answer parts line
Order processing
Executing all aspects of the sales function including order inputting
Existing account management
Relationship development
Serve as primary contact with accounts
Process purchase orders and requests for quotations
Provide customers with product and delivery information
Work closely with manufacturing personnel to meet customers’ requirements
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Generate new and repeat sales by providing product and technical information in a timely manner
Recommend alternate products based on cost, availability or specifications
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Other tasks as assigned

1-3 years experience
Prior telemarketing sales experience preferred
High School diploma or GED equivalent, some college preferred
Ability to handle high call volume
Excellent and confident customer support skills
General Microsoft Office skills (Outlook, Excel, Word)
Good verbal and written skills
Answering of phones and directing calls

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.


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