Overview

Contact Representative
======================
#####
Social Security Administration
Overview
——–
– ##### Open & closing dates
05/22/2019 to 05/26/2019
– ##### Service
Competitive
– ##### Pay scale & grade
GS 5
– ##### Salary
$33,949 to $44,130 per year
– ##### Appointment type
Multiple Appointment Types
– ##### Work schedule
Full-Time
Location
——–
1 vacancy in the following location:

Jonesboro, AR 1 vacancy
##### Relocation expenses reimbursed
No
##### Telework eligible
No
– Duties
——
### Summary
Applications will only be accepted from those that are eligible for
the Interagency Career Transition Assistance Program (ICTAP) in the
commuting area.
This position is located in the Jonesboro, AR Field Office at 1809
Latourette Drive, Jonesboro, AR 72404.
This position is being filled on a full-time, not-to-exceed one
year; may be extended; will not be made permanent basis.
Additional selections may be made within six months from the closing
date of this announcement.
Learn more about this agency
### Responsibilities
Customer Service Representatives (CSRs) provide assistance to
beneficiaries and the general public in person, by telephone, or in
writing. CSRs conduct interviews to determine the nature of the
caller’s question or issue; explain technical information, gather
facts, evaluate evidence, and take action to resolve problems
relating to all Social Security programs.
Once selected for the Customer Service Representative position in
SSA, you will contribute to the Agency’s mission through direct
service to the public. As the first point of contact, you are
responsible for assisting beneficiaries or inquirers in person, by
telephone or in writing to provide information on SSA laws, rules
and regulations and Medicare Insurance Programs. This includes
obtaining information in order to determine eligibility and
entitlement for programs administered by SSA, and using automation
tools to access and update information about claims or potential
eligibility.
### Travel Required
Not required
##### Supervisory status
No
##### Promotion Potential
5
– #### Job family (Series)
0962 Contact Representative
#### Similar jobs
– Customer Service Representatives
– Representatives, Customer Service
– Requirements
————
### Conditions of Employment
– Proof of ICTAP eligibility required
– U.S. Citizenship required
– Selective Service Registration, if applicable (www.sss.gov)
– Background and/or security investigation required
– Job offers are contingent on background / security investigation
results
– All qualification requirements must be met by the closing date
of the announcement
– ICTAP eligibles in the Houston SE local commuting area only
### Qualifications
**GS-5:** 52 weeks of full-time specialized experience equivalent to
the GS-4 level in the Federal Service performing the following
tasks: (1) Applying laws, regulations policies or procedures to
provide assistance preparing forms or documents; (2) Answering
questions from members of the public or their representatives to
obtain or provide information; (3) Using a computer to reconcile
discrepancies or entering data; and (4) responding to written
inquiries and drafting a variety of other written products.
Note: Part-time work is prorated in crediting experience (e.g., if
you work 20 hours per week for a 12-month period), you will be
credited with 6 months of experience.
**SELECTIVE PLACEMENT FACTOR:**
Meet and Deal Panel Interview: Applicants will be required to
participate in a panel interview (after basic eligibility
determination) to demonstrate an aptitude for meeting and dealing
with the public. Applicants must pass this interview process in
order to be found fully qualified for this position and receive
further consideration for selection. This interview will cover
typical situations, which might be encountered on the job, in person
or over the telephone. Candidates must demonstrate qualities such as
clarity of speech, ability to listen, ability to establish
confidence and put others at ease and the ability to organize and
express thoughts clearly. If you do not pass the Meet and Deal panel
interview, you will not qualify for the job. If you have previously
taken and passed the Meet and Deal Interview, please submit a copy
of your notice as verification. If you have previously held a SSA
position subject to the Meet and Deal Interview requirement, please
upload a copy of a SF-50, Notification of Personnel Action, as
verification that you have held such a position.
**Qualification requirements must be met by the closing date of this
announcement.**
Applicants for promotion to GS-5 must have 52 weeks at GS-4.
**Time in grade requirement must be met by the closing date of this
announcement.**
### Education
**SUBSTITUTING EDUCATION:** If you are qualifying for this position
based on completed education at an accredited U.S. college,
university, or other educational institution, you must provide a
copy of your transcripts or other proof of education prior to being
appointed. NOTE: Education completed in a foreign institution must
be deemed equivalent to that gained in conventional/accredited U.S.
education programs. It is the applicant’s responsibility to acquire
U.S. Certification and provide it at the time of application. For a
list of Credential Evaluation Services, log on to: Credential
Evaluation Services.
**GS-5:** Successful completion of a full 4-year course of study
above high school (e.g., 120 earned semester hours, 180 earned
quarter hours, bachelor’s degree, etc.).
**COMBINING EDUCATION AND EXPERIENCE:**
Experience and education as described above may be combined to meet
the minimum qualification requirements.
**GS-5:** Education course work equivalent to a baccalaureate
program beyond the second year (e.g., in excess of the first 60
earned semester or 90 earned quarter hours) is creditable toward
meeting the minimum qualification requirements.
**Note:** Experience and education will be computed as percentages
of the overall requirements and must equal to 100 percent when
combined.
If you are qualifying on the basis of education or satisfying an
educational requirement, submit a copy of your transcripts that
includes your name, the name of the educational institution, course
title(s), number of credits, grade, and date of completion.
Unofficial transcripts or screenshots of electronic/web transcripts
with the required information will be accepted at the time of
application. You must submit your transcripts according to the
application submission details of this announcement. Documents will
not be accepted via email or regular mail. If selected, you may be
required to provide your official college transcripts prior to the
effective date of the personnel action placing you into the new
position.
### Additional information
In addition to the minimum qualifications, applicants must be
eligible under **one** of the following categories:
– Displaced or surplus Federal employees eligible under the
**Interagency Career Transition Assistance Plan (ICTAP) in
the**1809 Latourette Drive, Jonesboro, AR 72404 **local
commuting area only.**
– Veterans who are eligible for preference OR who have been
separated from the armed forces under honorable conditions after
3 or more years of continuous service, including veterans who
were separated shortly before completing the required 3-year
period, are eligible for consideration under the **Veterans
Employment Opportunity Act (VEOA)**.
In addition to meeting the basic eligibility criteria, ICTAP
applicants must be well qualified for the position. Well-qualified
is defined as having knowledge, skills, and abilities that clearly
exceed the minimum qualification requirements for the position.
Under numeric rating procedures, qualified ICTAP applicants must
receive a rating of **85** or higher to be eligible for selection.
**Selective Service:** If you are a male applicant born after
December 31, 1959, you must certify that you have registered with
the Selective Service System, or are exempt from having to do so
under the Selective Service Law. See www.sss.gov.
Additional selections may be made for this vacancy six months from
the closing date of this announcement.
### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
Applicants will rated using a 100-point scale and evaluated
according to the following criteria:
– Experience Assessment: 50 points
– Performance Appraisal: 35 points
– Awards: 10 points
– Career Achievements: 5 points
The following knowledge, skills, and abilities are necessary to
perform the duties of the position:
– Knowledge of the laws, regulations, procedures and online
services applicable to SSA
– Ability to use online technology, automation tools and web-based
applications.
– Ability to organize, prioritize and mult


More Jobs: