Job search is broken. Help us fix it! JobTarget is a leading company in the online job search and recruiting industry. Our team is comprised of experts in recruitment, ecommerce, and online job search. Our products are used by thousands of corporate recruiters and reach millions of job seekers. Our revenues are growing, and we are looking to expand our Support team.
The company values work life balance, rewarding risk and creativity, and an open culture. You, as the Client Support Manager will be responsible for overseeing all customer support issues and establish a highly-responsive support team to ensure all trouble-shooting issues are being handled in a timely and effective manner.
Manage the Client Support team by providing high-level customer support to all JobTarget accounts
Maintain a thorough knowledge of JobTarget products and its features, operations; translate that knowledge into solutions for our customers
Effectively manage customer questions and concerns regarding order fulfillment and job posting process
Provide training to all new JobTarget customers, as well as refresher training to existing customers
Track, measure and report on all customer issues via JobTarget’s support software. Identify trends or issues that should be addressed by Product teams.
Give direction and communicate ideas to all escalated customer support questions
Oversee and prioritize the management and completion of all customer service tickets
Work closely with internal teams to understand issues and client needs
Report on customer service delivery and team progress
Be flexible and use good judgement when providing solutions for customers to ensure their experience with JobTarget exceeds their expectations
4+ years of experience in account management and/or customer service experience
Intermediate to advanced computer skills, experience working with Salesforce Service Cloud, JIRA, ClickUp, Confluence, or other
Passion for trouble shooting technology issues
Strong problem solving, analytic, and decision-making skills
Able to interpret data and trends, diagnose problems
Proficient with MS Office products.
Strong oral/written communication skills. Detail oriented.
Excellent time management skills, ability to prioritize multiple projects, accountability, proactive nature and committed work ethic.
Comfortable in a fast-moving, fast changing environment.
Bachelor’s degree required.
JobTarget provides a high-energy growth environment, along with a competitive base salary and excellent benefits including PTO, medical, dental and 401(k) with match. Employees may also be eligible to participate in JobTarget’s Equity Incentive Plan. Compensation commensurate with experience. JobTarget is an equal opportunity employer.