Financial Services – Customer Service – Call Center – Newark DE
One of the largest financial services corporations in the world is looking representative in their call center who will help clients access online and mobile technologies, financial centers and contact centers for guidance on financial/banking service needs.
Training class start date is July 8, 2019, runs eight weeks (8-5 training schedule), and they’re hiring for third shift.
We’re looking for at least one year of client service in a call center/telephone sales environment, proficiency with online banking, and at minimum, a high school diploma or equivalent. You’ll need to be able to articulate experience with handling difficult client situations, have an intermediate level of computer proficiency, be well organized in a fast paced / multitasking environment that demands accuracy, and be an exceptional communicator. Client-facing experience – such as at a front desk, hotel lobby or in retail is a plus. Do your strengths include: engaging well with clients – starting a conversation, anticipating their questions – share information with plain language – build rapport and handle objections? If so, we’d like to hear from you.
Relocation assistance is not available, you must either be there or already have plans to move there on your own. Compensation is $17.00/hour plus $2.55 shift differential, and includes exceptional benefits. Monthly variable incentive compensation up to $70. The employer is NOT open to sponsorship, so you MUST be eligible to work for any US employer without sponsorship. Also – this is not a business to business contract opportunity. Direct employment only.
How to Get Started
Submit a complete resume with details about how you meet the minimum expectations. Please take time to answer our screening questions thoughtfully. Qualified candidates will be contacted via phone and/or email, so watch your in box! We’ll start with a brief phone call to provide an overview about the position to ensure that you are qualified and interested. We’ll present your qualifications to our client and coach you through each step of candidacy. Let’s get started!