Experience in Upgrading z/OS V2.1 to V2.3
Experience in Critical Product Upgrade Experience in Upgrading Changeman, TWS.
Installation, maintenance, and problem resolution for z/OS operating system software using SMP/e
Installation, maintenance, and problem resolution for OEM or operating system support products using SMP/e.
Vendor list includes products from CA, BMC, ASG, McKinney, and several others
Coding and problem resolution for installation exits
Interaction with many different groups, including application support, hardware support, operations support, and various levels of management
Should be able to explain technical information to non-technical personnel
Provide 24x7x365 on-call support on a rotating basis and perform other on-call duties as required.
Work with various groups in evaluating and recommending hardware and software products
Evaluate, estimate, and provide recommendations for new clients
Prepare for disaster recovery and participate in recovery tests and actual disaster recovery, if declared
Gathering documentation for research and problem resolution of z/OS connectivity issues that may involve capturing and analyzing traces, dumps, and logs
Highly-skilled with extensive proficiency and provides second (2nd/3rd) level support for production issues
Performs work as a project team member for technical or operational projects.
Identifies and defines business requirements for major projects, new systems/applications, policy changes or related projects.
Performs troubleshooting and diagnoses of system/application problems.
Communicates with internal teams and/or clients regarding problem solving, testing, and related activities.
Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment.
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