Customer Service – Appointment Setter
A rapidly growing healthcare company near Tampa is looking for an HRA Call Center Outreach Coordinator who works well in a fast-paced environment. The Health Risk Assessment (HRA) Call Center Outreach Coordinator is responsible for promoting the benefit of and scheduling of health risk assessments with members of various clients. The OC will contact the member and secure an appointment with a nurse practitioner for an in-home health assessment.
The HRA Call Center Outreach Coordinator responsibilities are to include, but not be limited to:
Make outbound calls to designated members with the goal of scheduling an in-home health risk assessment
Actively participates and contributes to overall team cohesiveness and achievement of team goals
Meet monthly key performance goals including, quality, productivity, aht, vph, scheduled rates, decline rates, contact rates, and other key performance indicators
Follow and comply with established standard operating process for all activities and procedures including accurately and concisely documenting member details/feedback and special needs indicated during the call
Excellent communication and presentation skills to effectively interact with the members resulting in scheduled appointments, addressing member issues, and providing additional information as needed
Requires an individual to maintain the ability to work in an environment with PHI / PII data
May be assigned other duties
Must maintain compliance with all company policies and procedures.
High productivity rates (calls per hour, contacts per hour, scheduled visits per hour, aht, etc.)
Overall Compliance with all Key Performance Metrics, including but not limited to, Quality, Scheduled Visits, Invalids, Declines, and Attendance.
Pay: $13.00 per hour + monthly incentives!
Work Schedule: Monday to Friday 2:30 pm-11:00 pm
Status: Long Term Temporary
To be eligible for the HRA Call Center Outreach Coordinator position, all candidates must meet all of the following requirements:
High School Diploma or G.E.D. required.
Associate degree preferred.
Excellent verbal and written communication skills, including ability to effectively communication with internal and external customers.
Knowledge of HIPAA Compliance rules and regulations a plus.
Professionalism in appearance, communications and demeanor.
Must be able to work independently with limited supervision.
Must be organized and detail oriented.