Now seeking Experienced BDC Associates to assist our customers with scheduling their service appointments

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?

As a BDC Service Agent you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Does this sound like you?

Apply Now!

This position is a Full Time position and will require Monday – Saturday Availability

Our Service BDC (Business Development Center) Specialists are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!
Must be able and willing to receive a high amount of inbound calls, ranging from 50+ in and outbound calls per day
Partner with the service advisors to schedule service appointments for customer vehicle repairs
Contacting and communicating with customers to identify automotive service needs
Follow all dealership processes and procedures, high frequency of contact with customers
Thorough documentation of all contacts within the customer management system
Complete internet lead management service work plans on a daily basis
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
All appointments and calls must be entered into the dealership customer management system
Agents must adhere to Asbury phone scripts
Excellent customer service skills & motivation to be successful
Be able to create and maintain customer relationships
Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
Must have reliable transportation to and from work for all scheduled working hours
Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Experience using customer tracking systems to track calls and appointments preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Great communication skills
Able to multi-task in a fast paced environment
Various language proficiency is always a plus
Team player
Self-starter, manages time and conditions
Conducts themselves professionally at all times and works well under pressure
Good interpersonal skills and ability to work successfully in a team environment
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)

In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!
Competitive weekly pay
401k plans with company matching for most full-time and part-time team members
Health care – medical, dental and vision insurance plans
ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech’s, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
Tax-free flexible spending accounts
Life Insurance ($30,000 complimentary), short-term and long-term disability plans
Paid holidays and PTO (up to 28 days depending on length of employment service and position)
Stock Equity Grant program for high performance (select front-line team members eligible!)
Employee discounts on service and cars
Up to 8 weeks paid pregnancy disability leave program
Career Path tool to assist in career development
Scholarship program for employees, their parents, and their dependents
Opportunities to join our community service initiatives
Recognition program with opportunity to earn credit on Amazon.com
Employee referral program with bonus opportunities
Why Asbury? Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country– which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at: www.asburycareers.com.

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