Overview

The Onsite Technical Account Manager will fulfill a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, and sales account managers, you will contribute to each customer s success by supporting our product and our customers in the field. You will work in large enterprise environments while building new skills ranging from managing important relationships to scripting.

THIS ROLE REQUIRES FEDERAL SECURITY CLEARANCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE IT.

Work closely with the assigned customer to:

Triage inbound support cases

Solve Tier 1 & 2 cases independently or with the help of teammates

Identify and rapidly assign tier 3 support cases to TAMs

Conduct daily health-checks on assigned accounts

Work with ATAMs/DTAMs on strategic customer activities

Contribute to and track activity, after action, root cause and daily status reports

Document best practices and PlayBook entries

Work closely with CSMs on improving a product’s operational status within key accounts

Expected to travel less than 10% of the time on average

Requirements:

Education

BA/BS or equivalent experience required

Experience

3+ years of relevant experience

Strong troubleshooting skills

Ability to articulate and communicate

Knowledge and experience in one or more of the following technical domains:

Endpoint Security

Endpoint Support/Troubleshooting

Incident response

Systems Management

Systems Administration

Software Engineering

Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)

Demonstrated critical thinking skills

Ability to break a problem down into manageable, ordered piece parts

Ability to convey problem statement and plan of attack to others

Other

Secret, TS, TS/SCI, CIP or FSP clearance required

Preference is given to those with appropriate DoD-8570/8140 IA certs (CISSP, CASP, Security+, etc)


More Jobs: