Overview

The CSI Companies is actively seeking a Customer Success Associate for our client located in the Indianapolis, IN area.
The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.
We are looking for someone who is available to work the following hours:
Mon- Fri 8 am – 5 pm
Details:
Processing/Auditing images through an image workflow queue.
Auditing DQ files and providing related customer service as required.
High level of computer/data entry and phone work is required.
Duties:
Learn and remain informed of market related documents and regulations pertaining to Driver Qualification (DQ) and otherspecific clients.
Learn and stay informed of client-specific service delivery requirements and SLAs.
Audit submitted DQ documents for accuracy.
Monitor various work queues (email, electronic images, hard copy documents, etc.) for new, pending or updated service elements that require activity
Process and respond to all work requests (within 3 business hours).
Prepare written responses in a clear, professional, and grammatically correct form.
Forward received mail to the image queue within 2 business hours of receipt, and file hard copies.
Log in and out of designated work systems to join the hunt group.
Answer and log incoming calls to the customer service center from various clients.
Check voicemails at scheduled times and return all calls promptly (within 24 hours), in courteous, clear and professional manner.
Identify outstanding background investigations for assigned accounts at determined intervals (2X per week), access systems and pull completed searches.
Update portal with the status of pending cases. Audit, update portal, and attach completed cases.
Work on any special project or new client implementation as assigned.
Requirements:
Verifiable High School Diploma/GED.
MS Office and MS Outlook experience required
Data Entry
Problem Solver
Ability to research
Customer service
Understanding of regulations, documents and codes pertaining to Driver Qualification .


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