Acts as a technical resource performing a variety of routine and some complex administrative and analysis functions supporting the client and Diagnostics HR Shared Services organization including but not limited to benefits, payroll, training, and HRIS systems.
Provides clear, concise, timely, and accurate HRSSC data and information to both internal and external customers.
Takes full accountability to manage the data, system, and process for their area of expertise in order to ensure its integrity and ability to provide accurate and timely delivery of information and/or transactions for their customers. Provides excellent customer service to all customers including responses to inquiries regarding company policies, benefit programs, employee services, employment guidelines, performance management processes, and data integrity.
Know, applies, and provides expertise in particular field of specialization.
Work is varied and somewhat complex in nature requiring evaluation, originality or ingenuity. This position requires a significant customer service orientation.
Interfaces with internal customers and departments on a regular basis.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
KEY ROLES & RESPONSIBILITIES (required):
describe the key roles and responsibilities of this job.
Creates and maintains course types and training qualification requirements and history that is accurate, current and complete in the system.
Consults with management and training SMEs to provide training support.
Ensures system process standards are implemented and followed.
Ensures FDA requirements are met.
Ensures training is assigned, completed and tracked to meet internal and external requirements and regulations.
Utilize Learning Management System to maintain reports on training related information.
Compiles and distributes training reports upon request to organization.
Addresses any questions from management concerning training reports.
Proactively drives necessary changes to local processes to ensure all training data meets business and regulatory compliance requirements.
May develop content for web based training.
Outstanding customer service and interpersonal skills
Demonstrated ability to work collaboratively in a team structureExcellent problem solving/analytical abilities to independently resolve a variety of routine and complex issuesExcellent organizational skills, ability to multi-task with attention to detailAbility to identify, drive, and/or participate in implementing process improvement activitiesAbility to work in a fast-paced and changing environment, where multiple priorities need to be effectivelymanaged, while maintaining composure and flexibility in a structured environmentExcellent follow-up skillsExcellent verbal and written communication skillsProficient with navigation of various online tools and technology, and use of MS Word & Excel High level of discretion with confidential materialAlphanumeric data entryExperience with Learning Management System preferredCornerstone experience preferred