Overview

If you are attentive to details in conversations and documentation, Palmer Group has the job for you. Our West Des Moines client is searching for several Customer Service Representatives to join the Fraud team on a contract-to-hire basis. This company truly values their vision and mission, and they work hard to earn their customers’ trust through strong relationships. If you fit the following qualifications, please send us your resume!
Responsibilities:
Respond to calls to assist with transactions
Contact customers and vendors
Monitor moderate to complex accounts
Research multiple transaction channels
Gather information from a variety of sources
Perform general account handling functions
Document research findings on cases
Maintain files, records, databases
Prepare standard management reports
Identify control failures in bank procedures
Requirements:
1+ years experience in customer service banking and financial industry, or criminal justice
Ability to maintain composure through escalations
High attention to detail
Motivated self-starter
Excellent verbal and written communication
Positive attitude
Hours- Various schedules. Must be willing to work weekends.
Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards.


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