Signature Healthcare of Waukee, IA is hiring an On Call Representative to join our team! You will answer after hour inbound calls from our clients and employees. Must be able to solve problems, answer questions and work quickly to meet the needs of our clients.
Resolve client and employee inquires and calls
Make all necessary follow up calls
Provide written report to office staff each morning
Previous experience in customer service
Familiarity with CRM platforms and scheduling software
Ability to build rapport with clients and employees over the phone
Strong negotiation skills
Deadline and detail-oriented

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