Overview

With direction from the COBRA Department Manager, this position is responsible for the day-to-day data entry tasks and other clerical support tasks to facilitate the processing of accurate and timely COBRA data/records. Ensure work is completed in an efficient manner with a high focus on accuracy and complying with all applicable regulations.
Company Expectations of Employee:
Adheres to Company Policy and Procedures;
Acts as a role model within and outside the Company;
Performs duties as workload necessitates;
Maintains a positive and respectful attitude;
Communicates regularly with Supervisor about client issues;
Demonstrates flexible and efficient time management and ability to prioritize workload;
Consistently reports to work on time prepared to perform duties of position;
Meets Company productivity standards.
Responsibilities and duties include:
Compiles, sorts and verifies source documents from clients to organize and streamline workflow;
In a timely and efficient manner, enters/imports data into the COBRA software system. This includes manually or electronically processing qualifying events, and/or changes in enrollments or other benefits for new and continuing clients as appropriate;
Verifies the accuracy of data after entry/import, following standard operating procedures to detect and correct errors;
Responsible for printing and mailing all COBRA Notifications and letters within the applicable COBRA deadlines;
Responsible for notifying clients of COBRA elections, terminations, etc. on a weekly, monthly, daily or urgent basis;
Determines eligibility based on participant specific data maintained in client records;
Provides professional and courteous customer service with clients and participants to answer questions or explain information. This may involve reviewing files, records and other documents to obtain information for inquiries regarding coverage or personal participant account status/activity;
Notify other internal MAI departments of terminations, COBRA elections, etc. when applicable;
Ensure delivery of monthly reports to clients by 15th day of the month.
Responsible for receiving and posting COBRA premium payments and preparing the bank deposit;
Stores completed documents in the appropriate locations to ensure that information is intuitively and readily accessible by others;
On a daily and ongoing basis, receives and responds to telephone, fax and email inquiries from carriers, clients, participants, and/or brokers regarding benefits eligibility and/or account status and activity;
Assists in resolving issues for clients or participants. This may include performing research on issues that are complex in nature;
Assists the COBRA Account Manager with the open enrollment process and annual audit of client data/records;
Processes and records rate changes as necessary and facilitates rate change notices to the COBRA continuants;
Investigates discrepancies and provides a timely resolution/correction;
Assists with special projects and tasks as requested by the COBRA Account Manager and/or Partners;
Supports MAI’s goal to maintain a 100% client retention rate;
Any other assigned tasks given by a Supervisor.


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