As a Customer Service Sales Associate, your primary focus is to build relationships with customers to ensure loyalty and expand customer base. You are critical to ensuring our customers’ experience is an exceptional one.
Your responsibilities will include, but are not limited to: Providing excellent customer service. Providing customers with product knowledge. Provide fast and accurate solutions personalized to each customer.
Our Customer Service Sales Associates know what our customers want and deliver it. We hear and sense customer needs and keep our fellow team members informed. We take pride in every aspect of our work and perform it with energy and enthusiasm. We are strong team players with a commitment to continuous learning. We provide quality service and products to our customers.
Critical thinking skills to assess and resolve customer needs quickly and consistently
Active listening skills and effective communication strategies
How to recognize and defuse difficult customer behavior
A thorough understanding of the core processes and best practices used in support and service
Build and maintain account relationships through interaction
One on one sales based interaction with customers
Profile and analyze accounts to overcome any objections and generate quality sales opportunities
Present the value of our client’s services to prospective and existing clients
Enjoy meetings and interacting with customers
Demonstrates a positive and professional demeanor
Ability to work in a fast paced environment and handle multiple priorities
A team player who possesses the ability to work effectively with customers, co-workers, and management
Advancement and compensation are based on performance