The Customer Support Rep. responsibilities will include telephone support of our custom Windows application, Windows operating systems, e-mail, dialup access and network support for customers and field employees. PC configuration and internal IT support will also be required.
· Answer all customer enquiries concerning operation and configuration of the Panoramic200™.
· Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
· Log every interaction into the CRM system.
· Call escalation to field teams for critical issues.
· Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
· Research technical and software issues to identify trends for early detection and repair.
· Perform data migration on customer computers.