Our client, a Global Medical Device Manufacture has an immediate opening for a Sr. Service Representative for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference – every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Position Description (Principle Duties and Responsibilities)
Under minimal supervision the Customer Experience Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and troubleshooting of products.
Follow standardized process to ensure 100% quality for all orders.
Accountable for all record-keeping as appropriate and in accordance with client specifications.
Understands, interprets and explains detailed information of printed material and processes.
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Maintain continual positive attitude, builds relationships and fosters teamwork.
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
Flexibility in responding to new and rapidly changing situations and environment.
Demonstrates an understanding of how decisions impact customers and markets.
Participates in the creation and continuous improvement of standardized work.
High school diploma required – College degree desired
2+ years relevant experience required.
Basic understanding of customer service and order entry preferred.
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