The Bilingual Customer Service Associate serves as the primary contact for customers, agents and clients in the US and Canada. The Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.

Job Duties:
Assist customers with problem resolution to ensure all requirements are met and verifies and enters correct information into the computer using company guidelines
Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
Provide assistance to other departments when workload dictates
Consistently achieve departmental standards of productivity and accuracy
Maintain the security and confidentiality of the facility, computer system, programs, customer and client information
Complete additional duties as assigned
Physical attendance is required at work site
English: $15/Hour
Spanish Bilingual: $15-17/Hour
French Bilingual: $17-19/Hour
Schedule: Monday-Friday, 8:30a-5p
Location: Eden Prairie, MN
High school diploma or equivalent (GED) required
Customer service experience preferred
Familiarity with CRM systems a plus
Excellent interpersonal communication skills
Strong phone skills i.e. diction, active listening

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