We are seeking Benefits Customer Service Representatives for a national insurance advisory and risk management company!
This position is slated to start 6/18, must be available to start ASAP!
Pay Rate: $16.25 – $16.75 depending upon skillset and education
Schedule: 8 Hour Shift between 7 AM – 6 PM (30 – 40 Hours) + OT when requested.
Job Description: The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans.
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).
Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities.
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand client’s plan documents, amendments or online knowledge-base tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
Maintain diplomacy and tact while dealing with upset or escalated callers
Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes
Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
Demonstrate ability to maintain a high level of customer service in a changeable work environment
Participate in team meetings and training
Possess a cooperative and positive attitude towards customers, internal contacts and team members
Perform other duties as assigned
This is a seasonal role, however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with the client. All of our supervisors and managers started out as seasonal colleagues – will you be one? ?
Must have 2+ years of steady customer service experience.
Ability to score 70% or higher on a spelling/grammar test.
Call Center/Heavy Telephonic work is a PLUS!
Experience in benefits/human resources/or healthcare/medical is a PLUS!
Proficient in MS Office Suite – Work, Excel, Outlook
Bilingual candidates are a plus and receive a pay differential – Spanish speaking a PLUS!
High level of attention to detail.
Strong computer skills with the ability to navigate multiple software applications
Working knowledge of health and welfare and/or defined benefit pension plans a plus!
Ability to type 30+ WPM
Ability to work in a team environment
Ability to work in a multi-tasked environment and prioritize and organize work
Ability to understand and follow oral and written instructions
Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times)
Must have excellent attendance and be punctual to work
Associate or Bachelor’s degree preferred however a verifiable High School Diploma is required!
You must be excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time. You have patience, and the ability to listen and recognize the needs of our client members. You have strong communication skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message!
For consideration, please apply to this posting or contact Kristina by call/text or email at 586-710-7966/[email protected]