Overview

Answer and direct incoming and transfers calls from people dialing our main Company number in a prompt and extremely professional manger.

Answer and direct incoming calls in a high volume of call switchboard environment
Ability to answer calls with a defined script and an enthusiastic manner and time.
Multi-tasking and clerical support as assigned by department
Retirement Call Center Calls
Assist in 1st level calls from retirees and active participants of pension plans. Handles requests for direct deposit of pension checks and completes written pension verification requests. Also provides check status to retirees during call peak periods.
Flexibility in work schedules (evenings and Saturdays) and overtime as needed to maintain service level required
Call Center Traffic Reallocation Function
Analyzes call center volume, productivity, and patterns to assist the management team to allocate and optimize intra-day staffing levels to ensure quicker call response time.

High school diploma or equivalent
Minimum of five years experience with heavy phone call volume
Excellent phone skills
Excellent oral and written communication skills
Professional demeanor
Experienced in MS Outlook and the MS Office suite of applications
Detail-oriented and well organized
Ability to interact with all levels of the organization, from administrative to senior executive staff
Ability to multi-task
Willingness and ability to adapt to change, with the organizational skills to meet strict deadlines
Knowledge of company structure
Bilingual English/Spanish required.
Flexibility in work schedules (evenings and Saturdays) and overtime as needed to maintain required service levels.


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