We are seeking a bi-lingual Customer Service Representative, to join our team! You will be responsible for helping customers by providing product and service information and helping customers place orders.
Handle customer inquiries and complaints
Provide information about the products
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Must be fluent in Spanish for both oral and written communication
Are you ready to join a company that is an industry leader? We are looking for individuals to join our team who have the ability to connect with people over the telephone or through email & / or chat. The people we’re looking for know that a smile can be heard through the telephone. They understand the importance of truly listening, of being empathetic and upbeat as well as the importance of going above and beyond for a customer. They’re enthusiastic about making every customer interaction a WOW experience! Does that sound like you? If so, we’d like to learn more about you.