Overview

Who we are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been doing things the right way in Charlotte for more than 45 years. You’ve probably seen our trucks and our ads and noticed our involvement in the community through Habitat for Humanity and being a leading sponsor of the Charlotte Knights. What you don’t know is what it’s like to be a part of a team like this. How much we are committed to your continuing professional and personal growth. How much you can earn when you are part of the best service team in Charlotte. Many times, people come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why we need you
Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
After a service call has been booked by our customer service team, you will evaluate the customer calls and send the right technician to each customer, every time. The goal is to meet or exceed revenue goals for the department.
Key sub tasks
Learn the business and learn how to prioritize customer calls
Ensure a quality customer experience by providing technicians with the information they need before they arrive on the doorstep
Clearly communicate to the customer the timing of service calls to fit the customer needs and optimize the efficiency of the technicians day
Become an expert in the software tools that support our business processes
Participate in the best and on-going training so that you grow and develop as a professional
Work directly with the service manager and call center to properly organize the technicians schedules
If you can achieve the above and you will find it fun and challenging then you have just the right amount of skills!
Experience
Computer skills
Previous phone/customer service
Ability to multi task at a high pace
HVAC knowledge or home service experience preferred but not required
What we offer
Not a Chance of being bored!
Medical Insurance – health, dental, vision, life insurance, short-term and long-term disability available to you and your family
401k Plan with a company match
A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Acosta
If this sounds interesting to you, we need you to do 2 things:
STEP 1 – Call this number and read the script below. Put your best voice forward, remember, you’re the voice of our company. 980-500-9934
Script –
“It’s a great day at Acosta, this is _____, how may I help you?”
“I’m so sorry to hear that your air conditioner is not working, I know how frustrating that can be.” “Don’t worry, we do this all the time, we will take good care of you.” (Say something great about our technicians to build value. . .)
“We do have a small dispatch fee of $99 to get one of our technicians to your home today and we have an appointment available this afternoon, does that work for you?
“Great, our dispatcher will call to update you throughout the day to let know when our technician will arrive. What’s the best number to reach you?”
“I’d really like to thank you for calling Acosta, and it was a pleasure speaking with you today.”
(Applicant — Leave your Name and Phone Number on this recording.)
END SCRIPT
STEP 2 – Submit your resume !
Learn more about us
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Acosta Heating & Cooling by visiting our website. When you’re ready, please follow the directions to apply for this position.

Acosta Heating & Cooling is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law


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