CALL CENTER CUSTOMER SERVICE REPRESENTATIVE FULL TIME Hours: Monday – Friday 11:00 am – 8:00 pm and rotational Saturday 8:00 am – 5:00 pm. PLEASE NOTE: Training will be conducted 8:30 a.m. – 5:00 p.m. Monday – Friday for 4-6 weeks. Job Description: Call Center Customer Service Representatives are responsible for responding to incoming calls from customers regarding inquiries on various types of accounts, bank products, & services First Tennessee offers to its customers. Specifically, a successful Customer Service Representative will enhance the customers experience by offering focused attention and differentiated customer service ensuring our customers have an effortless experience. Our Customer Service Representatives are responsible for responding & researching customer issues regarding multiple product lines to include checking, savings, CDs, IRAs, loans, credit cards, & digital banking. [Minimum of 6 months customer service or call center experience preferred.
Preferred Bilingual (English/Spanish) a plus — Must be able to communicate proficiently in both English & Spanish
Ability to evaluate situations and make appropriate business decisions.
Ability to work under pressure and meet deadlines.
Ability to work well with others and build rapport in business situations.
Good computer skills with knowledge of email functions and Microsoft Office.
Excellent verbal and written communication skills.
Knowledge of basic aspects of financial services.
Knowledge of deposit products, loans and/or insurance and investment services.
Outstanding customer service skills including researching and resolving customer issues.
Excellent problem solving skills.
Ability to manage multiple and/or conflicting responsibilities.
Must be self motivated with the ability to work in a demanding, fast paced, ever evolving environment.