We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards – whether it’s career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. The Customer Service Agent will be responsible for efficiently researching and resolving billing inquiries for Hyatt guests
Handle inbound calls
Provide professional, courteous and efficient service in response to guest requests
Ability to understand customers’ needs with strong response handling
Research and identify billing issues using multiple databases and resources
Track and follow up on all guest requests/inquiries using request management systems
Maintain customer database
Make required/necessary changes
Meet productivity goals
Meet attendance requirements
Effectively work and cooperate with supervisors, co-workers and clients
Follow the directions of supervisors
Other duties as may be assigned by supervisors
Ideal candidate will also possess the following behavior characteristics
Ability to work well with others
Ability to collaborate with cross-functional teams across all levels of the organization
Ability to work inclusively, independently, and without excessive supervision
Ability to communicate appropriately to all-levels of the organization.
Ability to learn new skills, technologies and business processes quickly.
Exceptional attention to detail.
Adapt to new demands
Re-prioritize workload and address urgent demands quickly
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.