Robert Half Technology is seeking candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, for a Desktop Support Technician position. Problem solvers who prefer to work in a challenging and positive environment may succeed this Desktop Support Technician role. This Desktop Support Analyst role is long-term temporary in nature.

Key responsibilities

– Rectify computer problems, and suggest appropriate action/solutions

– Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

– Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

– Be in contact regularly and effectively with ticket submitters

– Arrange hardware repairs with the appropriate vendors

– Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

– Deliver computer desktop support in accordance with established policies and procedures- Command of data entry

– Blackbaud experience desired

– Desktop support or related experience

– Ability to write reports, business correspondence, user instructions, and procedure manuals

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