Overview

POSITION SUMMARY
The Customer Service Representative (CSR) is a true service professional who understands customers fuel our business and are always our top priority. CSRs develop and maintain strong relationships with internal and external customers using every interaction as an opportunity to provide stellar service and elevate the Swagelok brand. They uphold the high standards and values of Swagelok and Swagelok NW through positive actions, words, and behaviors. CSRs work effectively within a dynamic and high-performing team, flexing easily between competing demands.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIE
Prepare quotes
Enter orders
Schedule and expedite product to meet customer need
Review customer contracts
Ensure resolution of customer complaints/concerns
Trace shipments
Resolve technical inquiries
Process product returns
Manage non-conforming product
Promote Swagelok product and services
High volume inbound calls
Collect Strategic information and customer data
Assist customer in selecting appropriate product or assembly to meet customer requirements
CORE COMPETENCIES
Communication
Responsiveness to requests for service
Problem solving
Attention to detail
KNOWLEDGE, SKILLS AND ABILITIES
Education
• Bachelor’s degree or equivalent work experience
Experience
• 2 plus years customer service experience
Required Skills and Certifications
Excellent written and verbal communication
Cooperation/teamwork
Attention to detail
Preferred Skills
Experience in fluid system technologies
Experience in alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry
EQUIPMENT AND SOFTWARE REQUIREMENTS
Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
WORKING CONDITIONS AND PHYSICAL DEMANDS
Seated workstation in office environment
Operation of keyboard/office equipment for extended periods
Some travel required which includes overnight stays


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