<b>Duties</b><br /><br /><b>Summary</b><br /><br /><strong>Reemployed annuitant:</strong> This vacancy does not meet the criteria for appointment of annuitants.<br /><br />Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br /><ul> <li>Serves as the Information Technology Support Coordinator and provides customer-focused, technical guidance, and program management of all assigned Information Technology (IT) resources, initiatives, and user support activities.</li> <li>Acts as the liaison between management and Office of Information Technology (OIT) and keeps everyone informed on the status of current and future IT projects.</li> <li>Serves as the customer-focused advocate for region-wide needs and concerns.</li> <li>Provides support for audit teams in highly secure military and civilian environments, stateside and overseas, to maintain secure computing environments at audit offices.</li> <li>Coordinates Information Assurance/Cybersecurity incident responses with first responders and Agency Information Assurance (IA) Officer(s) .</li> <li>Performs day-to-day oversight of IT contractors on services and issues to ensure contracted performance is consistent with terms and conditions of the contract.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Occasional travel – You may be expected to travel for this position.<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> 13 <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> <li>Must be a U.S Citizen as verified through E-Verify Program</li> </ul> <br /><br /><b>Qualifications</b><br /><br />All qualification and time-in-grade (if applicable) requirements must be met within 30 days of the closing date of this announcement.<br /><br />You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http: www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp.<br /><br /><strong>Basic Requirement: </strong>Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.<br /> <strong>Attention to Detail- </strong>experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.<br /> <strong>Customer Service-</strong> experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.<br /> <strong>Oral Communication-</strong> briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.<br /> <strong>Problem Solving-</strong> identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.<br /><br />In addition to meeting the basic requirement, you must have one year specialized experience at the GS-12 or equivalent level. <strong>Specialized experience must be documented in your resume.</strong> Specialized experience for this position includes: advising and providing support for IT infrastructure and support services on the Wide Area Network (LAN & WAN), agency servers and networks, experience in ITIL-based IT service management system and experience in writing IT policy, procedure guidance.<br /><br /><strong>Volunteer Experience: </strong>Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.<br /><br />As a condition of employment, the selectee must possess, or attain within 6 months, an information Assurance Technician Level 2 certification (Comptia Security+, GSEC, SSCP) IAW DOD 8570.01. <br /><br /><b>Education</b><br /><br />There is no substitution of education for experience at this grade level. <br /><br /><b>Additional information</b><br /><br />DCAA has a comprehensive benefits package that includes retirement, social security and thrift savings; health, life and long term care insurance; paid vacation, sick leave and holidays. DCAA employees enjoy our business-casual dress code, flexible work schedules, transit subsidies, and the opportunity to telecommute.<br /><br /><strong>Initial Probationary Period: </strong>You will be required to serve an initial probationary period of 2 years if one has not already been completed.<br /><br /><strong>Telework:</strong> Telework availability will be based upon the mission requirements and supervisory determination.<br /><br /><strong>Selective Service:</strong> Males born after 12-31-59 must be registered or exempt from Selective Service (see www.sss.gov ).<br /><br /><strong>Performance Appraisal: </strong>If you are a current Federal employee, you must be rated fully successful or higher on your current performance rating to be eligible for promotion. You may be asked to provide a copy of your performance appraisal during the evaluation and selection process<br /><br /><strong>Background Investigation:</strong> ll selectees will be subject to a Single Scope Background Investigation (SSBI). You must be able to obtain and maintain security clearance eligibility at the Top Secret level.<br /><br /><strong>Drug Testing:</strong> If you are given access to classified information, you will be subject to random drug testing.<br /><br /><strong>Interagency Career Transition Assistance Program (ICTAP):</strong> You must be well qualified for the position to receive special selection priority under the ICTAP. A qualified ICTAP eligible achieving a score of 90 or above will be considered "well qualified". For more information, go to: http: www.opm.gov/rif/employee_guides/career_transition.asp#ictap<br /><br /><strong>Special Hiring Authorities:</strong> You may be considered for the vacancy if you are eligible for a special appointment authority such as those authorized for the severely disabled; certain Vietnam Era and disabled veterans; volunteers returned from the Peace Corps or Vista, etc. For more information, visit the following OPM websites: USAJOBS Resource Center: http: www.usajobs.gov/ResourceCenter; VetsInfo Guide: http: www.fedshirevets.gov/ .<br /><br /><strong>Veterans Employment Opportunities Act (VEOA): </strong>Veterans who are preference eligibles or who have been separated from the Armed Forces under honorable conditions after substantially completing an initial 3-year term (not less than 2 years and 11 months) may apply regardless of their current geographical location. Veterans must submit their DD-214, Certificate of Release or Discharge from Active Duty, to be considered under this authority.<br /><br />If you are unable to apply online, view the following link for information regarding Alternate Application . <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br /><strong>Your application will initially be reviewed to determine whether you meet the minimum eligibility and qualifications requirements. If you are qualified, you will then receive a numeric score based on the degree to which your background matches the knowledge, skills and abilities for the position listed below. If a determination is made that you have inflated your qualifications, you will be assigned a rating commensurate with your background. Your final score will be used to determine if you are among the best qualified candidates.<br /> Competencies:</strong> <br /><ul><li>Customer Service</li><li>Information Assurance</li><li>Operations Support</li><li>Project Management</li><li>Technical Competence</li></ul> <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Top Secret <br /><br />Drug test required <br /> Yes <br /><br /></li> <b>Required Documents</b><br /><br />You must provide a complete Application Package which includes:<br /> 1. Résumé – Each period of Federal experience must reflect the grade level of the position and whether the assignment is permanent or temporary. Your resume must document your specialized experience at the next lower grade level.<br /> 2. Assessment Questionnaire<br /> 3. Other supporting documents<br /> a. Notification of Personnel Action for current or former federal employees – Unless you are a current permanent DCAA employee, please provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.<br /> b. Veterans Preference Documentation – DD-214 (member copy 4), Standard Form 15, VA Letter<br /> c. ICTAP – Agency notice<br /> d. Military Spouse Preference (MSP) – Spousal Travel Orders/Permanent Change of Station(PCS) Orders, Marriage Certificate, and Military Spouse Preference Self Certification checklist <br /> e. Other documents identified in this announcement<br /><br />Your application submission must be complete, including all required documents, before you can be considered. You are responsible to verify in your Application Manager account that information and documents entered or uploaded are received, legible, and accurate.<br /><br />WARNING: Failure to submit a complete application package including any required documentation by the closing date of the announcement at 11:59 EST, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant. <br /><br /><b>If you are relying on your education to meet qualification requirements:</b><br /><br />Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . <br /><br />Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.