Overview

Seeking multiple Healthcare Call Center Agents for a client in King of Prussia, PA to help with their open enrollment period!
Start Date: August 2019- but looking to start interviews in June!
Hours: Must be flexible to work an 8 hour shift between 8am-8pm Monday-Friday
Pay: $14/hour, $15/hour if bilingual!
Responsibilities:
Responsible for answering inbound/outbound calls related to Health & Welfare approximately 85% of the work day;
Follow-up on calls that need additional assistance or have been escalated to Tier 2 or 3;
Using available resources (call center worker instructions, Knowledge System and other client process materials), research and identify required information to resolve customer inquiries;
Identify and escalate issues that may affect the quality of service, cause technical challenges or place clients SLA’s at risk;
Partner with internal team members to ensure that requests are handled appropriately and in a timely manner;
Route calls to the appropriate carriers as required by client specific process;
Use sound judgment, escalate issues as needed;
Recognize, document and communicate reoccurring problems and/or trends, as appropriate;
Participate in all client specific, Open Enrollment (OE) and on-going events and training sessions organized by the training department such as meetings, mentoring, peer feedback etc.
Requirements:
Previous call center experience is REQUIRED
Healthcare experience is a plus


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