This position is a customer-facing position that works both in the quality and regulatory areas directly managing customer requests for quality and regulatory related information. The position reports to the Regulatory Services Team Leader.
Responsibilities & Duties
Manage assigned regulatory and quality customer requests via Colorcon’s Customer Support Solution within expected time-frames for NALAN sites.
Provide support and coverage for global regulatory resources at other sites.
Works collaboratively with internal departments to coordinate customer responses.
Customer Product Specifications
Communicates directly with customers regarding quality and regulatory requests.
Collaborate with other sites globally to adopt best practices.
Participate in projects requiring quality or regulatory representation as requested.
Cross-trains in other QA responsibilities as needed.
BS in a science or related field or equivalent experience in quality, regulatory or customer service role required.
Ability to communicate effectively at all levels verbally and in written correspondence.
Experience in technical writing and proofreading ideal.
Fluency in Spanish & English required
At ease in preparing and presenting information in a group setting.
Consistent attention to detail.
Prior experience in problem solving techniques desirable.