Temp to perm role at a great company!
Shift hours: 9;45 – 6:00pm
We are looking for someone interested in working for a great company on a temp to perm basis. You must have a combination of call center experience and back office administration skills.
In the role of the sales customer service representative, you will be the first line of contact for the company’s external and internal customers where you will process all orders efficiently, handle all questions professionally, and support the company’s sales team. A typical day is comprised of meeting the demands of incoming calls in addition to any relative research and completion of necessary paperwork resulting from non-order entry calls in addition to servicing sales reps when needed throughout the day. Overall, you must enjoy working with and helping people in a professional and courteous manner. You will be assigned as the home office contact for multiple sales districts so you must possess the skill level necessary to manage each district accordingly, be task oriented and organized. You must be able to go above and beyond your normal duties to provide the customer with whatever they may need.
Role and Responsibilities:
Function as the primary contact for all customers where you will receive and answer all customer inquiries in a timely, courteous, and businesslike manner.
Responsible for inquiries regarding order entries, order status, product information, product availability, pricing, invoicing, and shipping
Receive and enter customer orders into the corporate order system
Initiate documentation relative to credits, return authorizations, freight claims, and more
Function as the primary contact for Sales Districts completing all tasks associated with that support
Initiate customer contact to resolve potential problems and assist the Sales Dept via specific telemarketing efforts
Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, backordered product, limited market release and other relevant data necessary to perform the job
Special projects as assigned
Skills and Requirements:
At least 2 years of call center and order entry experience
Working knowledge of MS Office
Previous experience working in a professional corporate environment
Excellent interpersonal, verbal and written communication skills
Courteous and professional disposition
Ability to multitask effectively
Strong order entry skills
Must be flexible to work select company holidays and shift hours based on business needs
Mandatory coverage of telephones during lunch, company meetings, and events