Overview

We are seeking a Payroll Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:
Handle customer inquiries and questions
New customer onboarding and sales support
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
?Qualifications:
Previous experience in payroll customer service or payroll sales
Experience with payroll software and payroll processing
Experience with Microsoft Windows and Microsoft Excel
Experience with CRM software (i.e. SalesForce, Close.io, Goldmine)
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills


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